Benchmark email vs mailchimp8/27/2023 ![]() ![]() As a bonus, MailChimp offers email support to free users for the first 30 days of their use. Only the most expensive premium plan includes telephone support, while other paid plans include email and live chat support. MailChimp provides direct customer support through email, telephone, and live chat but the support channels available to you depend on the plan you pick. We think it’s a tie between MailChimp and HubSpot in this category. We observed that customer reviews tend to highlight HubSpot’s user-friendliness as the platform’s primary appeal. ![]() HubSpot manages to have a user-friendly interface packing a complex web of features into one platform. You can use the HubSpot mobile app to manage your email campaigns and other marketing functions on the go. HubSpot is primarily a web-based tool but also offers mobile apps like MailChimp. One of the outstanding features is the drag-and-drop builder, which we found enjoyable to use. It may be confusing to a new user, but it’s easy to get used to it with time. MailChimp has a user-friendly interface that you’d likely find easy to navigate. But, the smartphone app doesn’t offer the full set of features you’ll find on the web-based interface. ![]() For example, if you're onboard a train or out walking where it’s uncomfortable to use your laptop, you can open the smartphone app to monitor your email campaigns. MailChimp is primarily a web-based tool but there are mobile apps (iOS and Android) that enable you to manage your email campaigns on the go. ![]()
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